Notícias – Actualidade
2173 — Bluetooth® wireless technology surpasses one billion devices
Bluetooth enabled products are now in the hands of one billion consumers worldwide said the Bluetooth Special Interest Group (SIG) today. Citing shipment information from ABI Research , the trade association announced that the installed base of Bluetooth devices...
2172 — Jacada announces joint marketing agreement with Avaya
Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimisation solutions for customer service operations, today announced it has signed a joint marketing agreement with Avaya (NYSE:AV), a leading global provider of business communications...
4079 — Alcatel-Lucent presenta IP DRlink
Alcatel-Lucent ha anunciado una nueva interfaz específica de grabación (IP DRlink) para su servidor de comunicaciones OmniPCX Enterprise IP. La interfaz IP DRlink permite a los teléfonos IP de Alcatel-Lucent conectarse a sistemas de registro de voz y de gestión de...
2171 — Genesys Announces Customer Interaction Management Platform Version 7.5
Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), today introduced a major upgrade of its contact centre software, enabling customer service organisations to dynamically orchestrate their use of resources and...
2170 — 80 per cent of UK contact centres identify agent productivity as `a major issue`
2007 could be the year of the agent. New research conducted by Genesys Telecommunications Laboratories, an Alcatel-Lucent company (NYSE: ALA, Paris: CGEP.PA), in conjuction with its InterActs partner Silver Lining Solutions, shows that over 80 per cent of UK contact...