Quality management (QM)/liability recording suites (also known as performance management suites) are expanding beyond their original mission of capturing customer calls/screens and providing software that allows contact centers to evaluate how well agents adhere to...
GMB Union called on the Automobile Association to clear up the confusion around the work standards expected of its call centre workers at Cardiff, Oldbury, Cheadle and Newcastle upon Tyne. Em Foco – Pessoa
Alcatel announced the successful completion of a contract with VolgaTelecom, one of the leading Russian regional operators, for the further development of the operator’s broadband access network in the Privolzhsky Federal Region. Alcatel will assist VolgaTelecom...
BT named NICE Systems a key global partner for the supply of voice, VoIP and multimedia recording systems for quality management and regulatory compliance in contact centre, financial trading and public safety markets. BT will recommend NICEs range of...
Lucent Technologies and Juniper Networks, Inc. announced that Lucent has upgraded Mexican service provider MCM Telecoms Multiprotocol Label Switching (MPLS) backbone network in Mexico City with Juniper Networks M-series Multiservice Edge routers, enhancing the...
