995 — Kana launches response 8

KANA, a provider of knowledge-powered CRM applications, announced the availability of KANA Response 8 software, a solution for e-mail response management. KANA Response 8 joins KANA Contact Center and KANA IQ as applications within the KANA iCARE suite that are...

994 — BT launches smart numbers

BT announced the immediate availability of BT Smart Numbers. BT Smart Numbers uses Teamphone technology to provide each employee with one personal telephone number, replacing individual numbers for landline, office and mobile. Via the Smart Number, calls can also be...