An owner of an Indian restaurant in Tel Aviv, Israel, built his establishment on the foundation of customer choice with a twist. Customers order the meal of their choice from a menu without prices and at the end of the meal, they are asked to pay according to their...
Talisma Corporation has announced the release of Talisma Answer, a new email add-on that leverages innovative IBM technology to automate the creation and delivery of email responses. «Gone are the days when customers are willing to wait more than 24 hours to...
Witness Systems has acquired Demos Solutions Consulting Group Ltd. (also known as Demos Solutions) and Exametric, Inc., specialized in supplying enterprise productivity and resource planning solutions to the financial services industry. The acquisitions broaden the...
Despite the tendency of companies in every type of industry to seek customer feedback through seemingly customer-centric surveys, the state of the customer experience and of the relationship between companies and customers remains tenuous. Companies continually fail...
