Pannon GSM, one of the wireless operators in Hungary and a subsidiary of Telenor, announced that it has deployed NetSpira Networks to provide a new content-based charging system for its mobile data services. NetSpiras ECS platform (Enhanced Charging Solution)...
Witness Systems has announced that its software has been selected by IBM as a core solution for the ‘IBM CRM Showcase’, a specialised solutions demonstration facility operated by IBM Business Consulting Services. The IBM CRM Showcase features...
Talisma has announced the acquisition of KnowledgeBase.net, a provider of hosted and on-site Knowledge Management software for Customer Support and Self-service. Talisma will incorporate KnowledgeBase.nets technology, intellectual property and customer base...
A survey by YouGov indicates that a quarter of UK young people have switched mobile service provider as a result of bad call centre customer service. The survey, of over 2,000 UK mobile users, conducted for software provider Corizon, found that the situation...
Talisma, a provider of Multi-channel CRM solutions, announced that it has signed an exclusive reseller agreement with COGNICASE Group in Spain. As a specialist in the development of value-added software solutions, COGNICASE Group will increase the reach of Talisma...
OnyxSoftware Corporation announced that Onyx Enterprise CRM has been named by ISM, Inc., CRM strategic advisers and software reviewers, as one of the Top 15 CRM enterprise software packages for 2005. This is the ninth consecutive year Onyx’s CRM suite was...
