Yankee Group has today announced that contact centers have been cautious in their adoption of VoIP technology. In cases where penetration has occurred, the switch has been driven solely by application needs and, in isolated cases, reduced infrastructure costs. These...
Yankee Group has today announced that contact centers have been cautious in their adoption of VoIP technology. In cases where penetration has occurred, the switch has been driven solely by application needs and, in isolated cases, reduced infrastructure costs. These...
Gartner has announced that Spanish bank, Bankinter, has won the 2005 Gartner Customer Relationship Management (CRM) Excellence Award in Europe, Middle East and Africa (EMEA). The award, which recognises the company that most clearly demonstrates excellence in its CRM...
ASC has announced its new software solution for ‘smart’ recording based on desktop events. On the release note, ASC points that SCREENscan initiates recording automatically when an agent presses any previously defined function, or when a particular...
Maltacom, the telecommunications operator in Malta, has contracted Ericsson for a total upgrade of their fixed network to the Ericsson Telephony Softswitch solution and for the supply of related implementation and support services. Under the agreement, Ericsson...
Genesys Telecommunications Laboratories has announced that twenty4help , an outsourced contact centre service provider, has completed the installation of the Genesys Voice Platform into its developing contact centre network in the UK. The voice self-service solution...
