CosmoCom announced that Japan Telecom has deployed Contact Center On-Demand (CCOD) services based upon the CosmoCall Universe platform. Japan Telecom is joining a growing number of major telephone companies that are offering the hosted contact center as an...
Avaya has announced that AOL Europe, the European business unit of America Online, has awarded Avaya a contract to provide three contact centers covering fourteen locations with IP telephony. These new IP contact centers will enable AOL to improve the...
In order to boost Europe’s leadership in mobile and wireless communications and services, 15 telecommunications companies launched the eMobility Technology Platform for mobile and wireless communications. The Platform is designed to enhance cooperation...
Genesys Telecommunications Laboratories, announced that market research firm Gartner named Genesys the 2003 worldwide leader for voice portal port shipments in its report entitled ‘Market Share: Voice Response Systems, Worldwide, 2003.’ According to the...
San Francisco Museum Installs Converged Network and IP Telephony Solution from Avaya and Extreme Networks San Francisco Museum of Modern Art reduces costs and improves communications with a simple-to-manage network and easy-to-use applications for voice and data For...
Vonage, the leading broadband telephony provider, announced it has exceeded 500,000 total lines in service on its network, doubling its growth rate, an industry first, with the addition of more than 15,000 lines per week up 50% from the 4th quarter. ‘In a...
