In the first four parts of this series, we examined why its important to invest in, or upgrade, quality management (QM) and logging applications in your contact center, and focused on the three leading vendors: NICE Systems, Witness Systems and Verint Systems. In...
The brokerage and investment banking firm, Stifel, Nicolaus & Company, Incorporated, has decided to implement SunGard PlanningStation Web-based financial planning workstation. Through this deployment it hopes to assist its investment executives in interacting with...
Oracle has plans to make its technology available to developers who are using the latest version of Apple Computer’s UNIX-based operating system. With this announcement Java developers using Mac OS X and creating J2EE applications and Web services will start...
Compuware has disclosed the version 3.2 of its advanced, model-driven pattern-based (MDPB) development environment, OptimalJ. Through its new features, Compuware expects to further expand the products coverage across all phases of the development life cycle and...
Cisco Systems has settled a definitive agreement to acquire the developer of wide-area file services software, Actona Technologies. This merger agreement will cost Cisco approximately $82 million in cash. It should be closed by the first quarter of fiscal 2005. ...
